Frequently Asked Questions

Can I book my tests online and How?

Yes, you can book the tests online. Booking details are provided below.,

  1. Click on Book Now button.
  2. Fill details which is required for your booked profile.
  3. You will receive a call from Customer Support Executive for Scheduling and confirmation of your appointment for blood collection.
  4. Once confirmed you need to be on fasting for 10 to 12 hours.

What is fasting and which tests need it?

Some of the tests require that the beneficiary is on fast for 10-12 hours before the sample collection is done. During fasting, no food or beverages are to be consumed by the beneficiary. Only water is permitted. If fasting is not followed. then the results of some of the tests would be affected.

Is a doctor’s prescription needed to avail the testing service?

If any preventive healthcare package is required to be done, it does not need doctor’s prescription. However in case of any illness, the patient is advised to consult with their physician before making any booking.

When can you arrange for sample collection after I book my tests?

Once booking is done, an appointment has to be confirmed. Our service provider or customer care executive will contact you within few hours to ask for a date of appointment. Alternatively you can also contact the service provider whose details are given on confirmation Email / SMS. Appointment date / time is as per preference of the beneficiary however it may be subject to availability of technicians on that date/time.

What are the timings for sample collection at my home?

Morning 6 am to 2 pm is ideal for sample collection. We request you to give a +/- 30 min. grace period from the time of appointment to compensate for locating your home, possible traffic and bad weather.

Also we request you to give 2 dates as option to the service provider. Collection on Sundays/ Holidays are not available.

Is the deputed technician qualified to do sample collection?

The technicians deputed by the service provider for specimen collection are adequately qualified. and also would have experience in this field.

Will the technician carry any cool box for my sample transportation?

As per the specimen collection guidelines. the sample needs to be at room temperature while it is to be centrifuged. The samples would reach the collection point within 2-hours of collection (in case of home service). Which would be ideal for centrifuging as soon as it reaches the centre in room temperature. The cold chain is followed thereafter till the specimen reaches the central laboratory.

Some tests are showing abnormal results, what should I do?

The test reports should be interpreted by a qualified medical practitioner. Nevertheless you can still look at the report forms in which the normal ranges are mentioned for all the tests. If any test is abnormal, you must immediately consult with your doctor. Do not start treatment or medication on your own. Most of the time, the lab results may need rechecking before initiating treatment or medication.

Can I book for someone else?

Yes, You can book for yourself. for family and for friends. Even you can make online payment and gift health checkup packages to them.

How long does it take for my samples to reach the central laboratory of Thyrocare?

Depending on the geography. it would take a maximum of 24 hours from the time of sample collection to reach the laboratory.

Does the transportation affect the quality of reports? Are the samples stable during transit?

All specimens reach Thyrocare in a triple packaging system within 12 to 24 hours as per WHO-IATA guidelines. Where the barcoded vial is the primary receptacle. the secondary receptacle is the thermocol box with frozen cool packs. and the tertiary receptacle is the outer cardboard box.

Not only are all specimens checked for transport delays and temperatures, but also for variables such as hemolysis, clotting, barcode-free samples, leakage, lipemia, incorrect vials, etc. and only those samples that pass through pre-analytical controls are taken for processing.

Does the transportation affect the quality of reports? Are the samples stable during transit?

Thyrocare is one the first Indian diagnostic laboratories to obtain internationally renowned quality accreditations like ISO 9001-2000 rating as early as 2001, which is now escalated to ISO 9001:2008; NABL. (National Accreditation Board for Testing and Calibration Laboratories.) in 2005 and CAP (College of American Pathologists). certification in 2006. Thyrocare is having Asia’s best and biggest automation to ensure maximum possible accuracy in processing.

How do I know if the reports belong to me?

Barcoding enables to seal your gathered specimen’s identity. There is no sample pipetting (transfer of specimen from one vial to another.) and therefore no mixing is feasible. The barcodes are recorded against the order deposited by the service supplier at Thyrocare in the scheme. The samples are carried in containers that are sealed.

Every process in the laboratory is evaluated and approved by accrediting bodies. The laboratory is fully automated in all stages for most of the tests, pre-analytical, analytical and post-analytical avoiding human intervention. The reports are directly printed. There is no possibility of mix up of samples or reports. However, for your satisfaction, you are advised to note down the barcode number(s) as soon as sample(s) are collected and cross check the same with the report(s).

Can I make the payment after I get the reports?

No. The payments have to be done before the sample is collected. The service provider may refuse to process the sample if payments are not made.

How Can i make payment?

You can pay cash while sample collection or you can ask for Online payment Link. Online payment link will be shared to your registered mobile number provided while placing order. (via SMS and Email by Thyrocare).

Can I cancel the prepaid booking and get refund??

The entire amount paid will be refunded in the below mentioned scenarios:-
A) If booking has been done and there is no service provider in that area.
B) If customer has done multiple bookings due to system error.
C) If service provider has not made any adequate attempt to provide service. In all the other scenarios other than the ones mentioned above, Rs 100 will be deducted as cancellation charges.

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