Frequently Asked Questions

Can I book my tests online and How?

Yes, you can book the tests online. Booking details are provided below,

  1. Click on Book Now button.
  2. Fill details which is required for your booked profile.
  3. You will receive a call from Customer Support Executive for Scheduling and confirmation of your appointment for blood collection.
  4. Once confirmed you need to be on fasting for 10 to 12 hours.

What is fasting and which tests need it?

Some of the tests require that the beneficiary is on fast for 10-12 hours before the sample collection is done. During fasting, no food or beverages are to be consumed by the beneficiary. Only water is permitted. If fasting is not followed, then the results of some of the tests would be affected.

Is a doctor’s prescription needed to avail the testing service?

If any preventive healthcare package is required to be done, it does not need doctor’s prescription. However in case of any illness, the patient is advised to consult with their physician before making any booking.

When can you arrange for sample collection after I book my tests?

Once booking is done, an appointment has to be confirmed. Our service provider or customer care executive will contact you within few hours to ask for a date of appointment. Alternatively you can also contact the service provider whose details are given on confirmation Email / SMS. Appointment date / time is as per preference of the beneficiary however it may be subject to availability of technicians on that date/time.

What are the timings for sample collection at my home?

Morning 6 am to 2 pm is ideal for sample collection. We request you to give a +/- 30 min grace period from the time of appointment to compensate for locating your home, possible traffic and bad weather. Also we request you to give 2 dates as option to the service provider. Collection on Sundays/ Holidays are not available.

Is the deputed technician qualified to do sample collection?

The technicians deputed by the service provider for specimen collection are adequately qualified and also would have experience in this field.

Will the technician carry any cool box for my sample transportation?

As per the specimen collection guidelines, the sample needs to be at room temperature while it is to be centrifuged. The samples would reach the collection point within 2-hours of collection (in case of home service) which would be ideal for centrifuging as soon as it reaches the centre in room temperature. The cold chain is followed thereafter till the specimen reaches the central laboratory.

Some tests are showing abnormal results, what should I do?

The test reports should be interpreted by a qualified medical practitioner. Nevertheless you can still look at the report forms in which the normal ranges are mentioned for all the tests. If any test is abnormal, you must immediately consult with your doctor. Do not start treatment or medication on your own. Most of the time, the lab results may need rechecking before initiating treatment or medication.

How long does it take for my samples to reach the central laboratory of Thyrocare?

Depending on the geography, it would take a maximum of 24 hours from the time of sample collection to reach the laboratory.

Does the transportation affect the quality of reports? Are the samples stable during transit?

All specimens reach Thyrocare within 12 to 24 hours’ time frame from different parts of the country in a triple packaging system as per WHO-IATA guidelines wherein the barcoded vial is the primary receptacle, the thermocol box with frozen cool packs is the secondary receptacle and the outer cardboard box is the tertiary receptacle. All specimens are not just checked for the transportation delays and temperatures but also for factors like hemolysis, clotting, samples without barcodes, leakages, lipemia, wrong vials, etc. and only those samples which pass through the pre-analytical checks are taken for processing.

Does the transportation affect the quality of reports? Are the samples stable during transit?

Thyrocare is one the first Indian diagnostic laboratories to obtain internationally renowned quality accreditations like ISO 9001-2000 rating as early as 2001, which is now escalated to ISO 9001:2008; NABL (National Accreditation Board for Testing and Calibration Laboratories) in 2005 and CAP (College of American Pathologists) certification in 2006. Thyrocare is having Asia’s best and biggest automation to ensure maximum possible accuracy in processing.

How do I know if the reports belong to me?

Barcoding helps to seal the identity of the specimen collected from you. There is no pipetting of the sample done (transfer of specimen from one vial to another) and thus no mix-up is possible. The barcodes are registered in the system against the order booked at Thyrocare by the service provider. The samples are transported in sealed containers. Every process in the laboratory is evaluated and approved by accrediting bodies. The laboratory is fully automated in all stages for most of the tests, pre-analytical, analytical and post-analytical avoiding human intervention. The reports are directly printed. There is no possibility of mix up of samples or reports. However, for your satisfaction, you are advised to note down the barcode number(s) as soon as sample(s) are collected and cross check the same with the report(s).

Can I make the payment after I get the reports?

No. The payments have to be done before the sample is collected. The service provider may refuse to process the sample if payments are not made.

How Can i make payment?

You can pay cash while sample collection or you can ask for Online payment Link. Online payment link will be shared to your registered mobile number provided while placing order via SMS and Email by Thyrocare.

Can I book for someone else?

Yes, You can book for yourself, for family and for friends. Even you can make online payment and gift health checkup packages to them.

 

Current

Offers

May 2019

Couple Package

(72 Tests)
@ ₹ 2330/- for 2 person

Vigor 2

(71 Tests)
@ ₹ 1892/- Only

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